FAQ

Please contact the store at (613) 241-6557. We receive new sizes constantly and sometimes what is available in store might not be reflected online. If you give us a call we can put your size aside for you and ship them or assist you with curbside pick up.

If you have Gift Card that you purchased in store, that credit can only be used in our store. We now have Gift Cards that you can purchase on our website that can be used to shop online. Online gift cards can only be used online. Click HERE to explore our online Gift Card options. Gift cards and store credits are non-refundable and have no monetary value. They can only be redeemed for product at Letellier Shoes. If a purchase is made using a Gift Card or in store credit, and later returned, the return will go back onto a store credit.

Return - Exchange Policy

Online purchases:

Items purchased online are accepted for return if received by Letellier Shoes within 30 days of Letellier Shoes shipping your order.  Footwear must be unworn and in original box.  To view our full online shipping & return policy, click HERE.

In store purchases:

Please bring unworn shoes, box and original receipt.

Regular priced items purchased in store can be returned in store for a refund within 7 days of purchase. (30 days for VIP’s). To become a VIP click HERE.

Sale priced purchases:

Includes all sale priced items / We pay the tax / Buy 1 Get 1 50% off.  NO REFUNDS. Exchange or store credit only .

Special Orders / 50% off or more sale items:

NO REFUNDS NO EXCHANGES.

You are welcome to hold on to your online purchase and return it to the store when they re-open. Returns must be unworn and in their original packaging / box.

We are currently open Mon - Sat 10am - 6pm. Sunday 11am - 5pm.

Please call (613)241-6557 if you have any questions.

We're glad you're interested! Click here to become part of the club. A confirmation message will be sent directly to the email entered. Click on the link in the email to confirm and that's it! You will receive notifications of upcoming promotions, discounts on shoe care products and lots more!

No, you are responsible for shipping fees to return product to us, but you are welcome to bring your purchase to us in store.

You are encouraged to create an account on our site that will allow you to track your order. The tracking number is sent to the email you provided. Sometimes the notification is sent to your spam or junk folder, please check there.

We currently have images of accessories you can purchase for you to view, however they are only available for purchase in store. They will soon be available for purchase online.

If you require product shipped to other provinces in Canada other than Ontario & Quebec, please call the store at (613)241-6557. We'd be happy to help.