Please contact the store at (613) 241-6557. We receive new sizes constantly and sometimes what is available in store might not be reflected online. If you give us a call we can put your size aside for you and ship them or assist you with curbside pick up.

If you have Gift Card that you purchased in store, that credit can only be used in our store. We now have Gift Cards that you can purchase on our website that can be used to shop online. Online gift cards can only be used online. Click HERE to explore our online Gift Card options.

Gift cards and store credits are non-refundable and have no monetary value. They can only be redeemed for product at Letellier Shoes. If a purchase is made using a Gift Card or in store credit, and later returned, the return will go back onto a store credit.

Return Policy

  • Returns on full-price items are accepted if received by Letellier Shoes within 21 calendar days of Letellier Shoes shipping your order.
  • Unfortunately, we cannot accept returns on on-sale items or gift cards.
  • Footwear must be unworn.
  • Footwear must be in the original box.
  • All returns must be approved in advance of shipping back to the store. Simply call the store during regular business hours at 613-241-6557 to seek approval.
  • Letellier Shoes does not provide free shipping returns, nor refund original shipping costs.
  • We accept returns for a full refund on full-price items only, excluding any original shipping fees.
  • No unauthorized or COD returns will be accepted.

Exchange Policy

  • Exchanges are accepted if received by Letellier Shoes within 21 calendar days of Letellier Shoes shipping your order.
  • Unfortunately, we cannot accept exchanges on on-sale items or gift cards.
  • Footwear must be unworn.
  • Footwear must be in the original box.
  • All exchanges must be approved in advance of shipping back to the store. Simply call the store during regular business hours at 613-241-6557 to seek approval.
  • Letellier Shoes does not provide free shipping returns, nor refund original shipping costs.
  • We accept exchanges for a full refund on full-price items only, excluding any original shipping fees.
  • No unauthorized or COD returns will be accepted.

Shipping Errors and Manufacturer Defects Policy

  • If a return is due to a shipping error or a manufacturer's defect, all shipping charges and return shipping will be refunded.
  • Please call the store during regular business hours at 613-241-6557 to have your return approved.
  • No unauthorized or COD returns will be accepted.

You are welcome to hold on to your online full-price purchase and return it to the store within 21 calendar days.

Returns must be unworn and in their original packaging / box.

Unfortunately, we cannot accept returns on on-sale items or gift cards.

We are currently open Mon - Sat 10am - 6pm. Sunday 11am - 5pm.

Please call (613)241-6557 if you have any questions.

We're glad you're interested! Click here to become part of the club. A confirmation message will be sent directly to the email entered. Click on the link in the email to confirm and that's it! You will receive notifications of upcoming promotions, discounts on shoe care products and lots more!

No, you are responsible for shipping fees to return full-priced product to us, but you are welcome to bring your purchase to us in store.

Unfortunately, we cannot accept returns on on-sale items or gift cards.

You are encouraged to create an account on our site that will allow you to track your order. The tracking number is sent to the email you provided. Sometimes the notification is sent to your spam or junk folder, please check there.

We currently have images of accessories you can purchase for you to view, however they are only available for purchase in store. They will soon be available for purchase online.

We now ship all across Canada!

For orders outside Ontario and Quebec, shipping options and amounts will be shown in your cart during checkout.

Orders over $125.00 before tax will be shipped free of charge for Ontario and Quebec only.

Orders under $125.00 before tax will be shipped for $15.00 for Ontario and Quebec only.

Orders purchased online may be picked up in-store or curbside at no charge.